Have you had bad experiences with Microsoft’s Windows 10 Mobile tech support?

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Companies today find it difficult to score the right balance when it comes to customer support. Microsoft is no exception, and we want to hear about your experiences with the company related to mobile product support, good or bad. Community member 73blazer experienced an issue with Windows 10 Mobile and the official Mail app from Microsoft. After updating it to the latest version, it ceased to work in Continuum mode.

As expected, 73blazer decided to hit up Microsoft for some assistance. What wasn’t expected was the bad experience. First off, Microsoft Office support was involved, and they were unable to offer assistance and eventually redirected our poor member over to B2x, an outsourced support platform Microsoft uses for hardware and other support. After providing the IMEI number of an HP Elite X3, 73blazer was informed that only Lumia phones are covered for support through this particular channel.

Do they even have it? I tried desperately Friday to get some insight into an issue that is clearly a bug, to no avail. Basically, the issue is the new version of the mail app that came out earlier this week, won’t launch in continuum mode. Elite x3 had it. I pull out my 950xl which hadn’t updated in a while mail launches there in continuum mode, update the mail app, mail won’t launch in…


After supplying the same information for a Lumia 950, both soft and hard resets were recommended (clearly we’re looking at someone reading from a list of instructions to hand to consumers). It got worse from there, and so our forum member contacted HP support. They were more helpful and offered to take the problem up with Microsoft directly, supplying 73blazer with a case number to reference.How have your past experiences gone down when you got in touch with Microsoft for support? Do you have any tips when it comes to Windows 10 Mobile and specifically Lumia devices? Hit the link below and sound off in our community forum.


US tech industry says immigration order affects their operations

Trump inauguration

The U.S. tech industry has warned that a temporary entry suspension on certain foreign nationals introduced on Friday by the administration of President Donald Trump will impact these companies’ operations that are dependent on foreign workers.

The Internet Association, which has a number of tech companies including Google, Amazon, Facebook and Microsoft as its members, said that Trump’s executive order limiting immigration and movement into the U.S. has troubling implications as its member companies and firms in many other industries include legal immigrant employees who are covered by the orders and will not be able to return back to their jobs and families in the U.S.

“Their work benefits our economy and creates jobs here in the United States,” said Internet Association President and CEO Michael Beckerman in a statement over the weekend.

Executives of a number of tech companies like Twitter, Microsoft and Netflix have expressed concern about the executive order signed by Trump, which suspended for 90 days entry into the U.S. of persons from seven Muslim-majority countries – Iran, Iraq, Libya, Somalia, Sudan, Syria and Yemen – as immigrants and non-immigrants. The Trump administration has described the order as a move to prevent foreign terrorist entry into the U.S.

Tech companies like Uber, Apple, Microsoft and Google are in touch with employees affected by the order, according to reports. Uber is working on a scheme to compensate some of its drivers who come from the listed countries and had taken long breaks to see their extended families and are now unable to come back to the U.S., wrote CEO Travis Kalanick, who is a member of Trump’s business advisory group.

“As an immigrant and as a CEO, I’ve both experienced and seen the positive impact that immigration has on our company, for the country, and for the world,” wrote Satya Nadella, Microsoft CEO, in an online post over the weekend. “We will continue to advocate on this important topic.” Netflix CEO Reed Hastings wrote in a Facebook post that “Trump’s actions are hurting Netflix employees around the world, and are so un-American it pains us all.”

The tech industry is also concerned about further moves by the government on immigration policy that could place restrictions on visas for the entry of people who help these companies run their operations and develop products and services. The H-1B visa program have been criticized for replacing U.S. workers.

Microsoft’s Chief Legal Officer Brad Smith said in a note to employees on Saturday that the company believes in “a strong and balanced high-skilled immigration system.”


[Source:- Javaworld]


New Mac Pro release date rumours UK | Mac Pro 2016 tech specs: Kaby Lake processors expected at March 2017 Mac Pro update

When will Apple release a new Mac Pro? And what new features, specs and design changes should we expect when Apple updates the Mac Pro line for 2016? Is there any chance Apple will discontinue the Mac Pro instead of updating it?

Apple’s Mac Pro line-up could do with an update. The current Mac Pro model was announced at WWDC in June 2013 and, for a top-of-the range system, the Mac Pro is looking pretty long in the tooth. But when will Apple announce a new Mac Pro? And what hardware improvements, design changes, tech specs and new features will we see in the new Mac Pro for 2016? (Or 2017, or…)

There’s some good news for expectant Mac Pro fans: code in Mac OS X El Capitanhints that a new Mac Pro (one with 10 USB 3 ports) could arrive soon. But nothing is certain at this point, and some pundits believe the Mac Pro should simply be discontinued.

Whatever the future holds for the Mac Pro, in this article we will be looking at all the rumours surrounding the next update of the Mac Pro line: the new Mac Pro’s UK release date and pricing, its expected design, and the new features and specs we hope to see in the next version of the Mac Pro.

Updated on 6 December 2016 to discuss the chances of a new Mac Pro appearing in March; and on 15 November with updated processor rumours

For more discussion of upcoming Apple launches, take a look at our New iMac rumours and our big roundup of Apple predictions for 2017. And if you’re considering buying one of the current Mac Pro models, read Where to buy Mac Pro in the UK and our Mac buying guide.



[Source:- Macworld]

New MacBook Pro 2016 release date, UK price and tech specs | Complete guide to new MacBook Pro: MacBook Pro to get more RAM, Kaby Lake chips and price cut in 2017?

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  • New MacBook Pro announced!
  • Design
  • New features
  • Tech specs and performance
  • UK release date
  • UK prices
  • Macworld podcast – Apple’s 27 Oct launch event
  • MacBook Pro 2017
  • Read the event live blog

What are the prices, tech specs and new features of the new MacBook Pro 2016? And for that matter, when will the new MacBook Pro 2017 be released in the UK?

Welcome to our complete UK guide to the new MacBook Pro 2016, in which we cover everything you need to know about Apple’s new MacBook Pro models: UK prices and best deals, where to buy, new features, tech specs and performance stats. You can read more here: New MacBook Pro 2016 review.

But we’re not standing still now that 2016’s new MacBook Pro has been launched, and we’re already looking ahead to the next update. Later in this article we round up and analyse all the rumours related to the new MacBook Pro 2017 – its release date, specs, design, likely pricing and new features.

Updated, 30 November 2016, to expand our thoughts on the spec bump and price cut we expect the MacBook Pro to get in 2017.

New MacBook Pro 2016 release date, UK price and tech specs: New MacBook Pro announced!

Apple announced a long awaited update to its MacBook Pro laptops at an event in San Francisco on 27 October. The laptops, both 13in and 15in, feature USB-C ports and a Retina display, multi-touch Touch Bar, a versatile strip display that replaces the escape, function keys and power keys of a regular qwerty keyboard. We’ll look at all these in more detail in this article.

On 2 November, Phil Schiller (senior VP of marketing at Apple) was interviewed by The Independent and revealed the company’s plans and reaction to the MacBook Pro’s announcement. A key point raised in the interview is that Mac and iOS devices will always be separate from one another: the California-based company won’t try to integrate the two. Schiller also talks about the removal of the SD card and why Apple chose to keep the 3.5mm headphone jack.

New MacBook Pro 2016 release date, UK price and tech specs: Design

This is the first time a MacBook Pro will not include standard USB ports (that is to say, USB-A, the version we’re all used to), with both models featuring four USB-C ports which also serve as Thunderbolt 3 ports. This means the MacBook Air is now the only current-generation Apple laptop with standard USB ports. (Apple does still sell a few MacBook models from the previous generation, though, including the 2015 MacBook Pro models which feature the older USB ports: here’s the 2015 13-inch model, and here’s the 15-inch one.)

There is, thankfully, a headphone jack on the new MacBook Pro. The set-up is largely the same as on the current 12in MacBook, which has one USB-C and one headphone jack as its only ports – the Pro just gets a few more of those USB-C ports (either 2 or 4, depending on which model you go for). The new MacBook Pro no longer features MagSafe charging or an SD card slot.


Much like the 12in MacBook, the MacBook Pro now has butterfly mechanism keys, allowing for less travel and a thinner chassis. Apple says these second-generation butterfly keys improve on the typing experience from the 12in MacBook range.

The 13in model is 14.9mm thick, 17 percent thinner than the previous generation, and its volume is 23 percent less. It weighs 1.36kg.

The 15in model is 15.5mm thick and 20 percent less in volume than the last generation. It weighs only 1.81kg, which is very light for a 15in laptop. Apple has also added a larger Force Touch trackpad to this version.

The addition of the metal Apple logo on the casing means the iconic light-up Apple logo is no longer included on the MacBook Pro range. The 13in MacBook Air is now the last surviving MacBook to have a light-up logo, unless you count last year’s MacBook Pro.



[Source:- Macworld]

Docker, machine learning are top tech trends for 2017

Augmented reality, Docker, machine intelligence keep building momentum

With 2017 fast approaching, technology trends that will keep gathering steam in the new year range from augmented and virtual reality to machine intelligence, Docker, and microservices, according to technology consulting firm ThoughtWorks.

In its semiannual Technology Radar report published Monday, ThoughtWorks calls out four IT themes growing in prominence:

  • Virtual reality (VR) and its cousin, augmented reality (AR)
  • Docker as process, PaaS as machine, microservices architecture as programming model
  • Intelligent empowerment
  • The holistic effect of team structure

The data is based on reports ThoughtWorks’ consultants are seeing out in the field.

ThoughtWorks sees natural language processing tools like Nuance Mix and hardware providing for natural interactions having a “huge” impact on AR and VR adoption. AR differs from VR in that users still can see the world around them rather than being completely immersed in a virtual space; of the two, AR is likely to be most interesting to businesses.

“One excellent application is remote expert systems,” said Mike Mason, technology activist at ThoughtWorks. “Those are the ones where, for example, a semiskilled, nonexpert worker can be wearing the headset and performing a particular task,” such as a nurse or factory worker getting instructions via the device from a remote expert, Mason said. Though he sees no single leader in AR, Mason calls out Microsoft’s HoloLens as a technology of note. Currently, there is a shortage of high-fidelity VR and AR skills outside of the gaming industry, so the average enterprise will need to acquire or rent them, Mason said.

For Docker, PaaS, and microservices, developers see containers as a self-contained process and the PaaS as the common deployment target, using microservices as the common style, according to ThoughtWorks. “What we’re seeing today is the level of abstraction is being raised up,” Mason said. In the previous paradigm, a process ran only on a machine. “Now, we think about a Docker image as that basic unit of work and computation,” and APIs and microservices serve as a communications fabric.

Intelligent empowerment, meanwhile, has companies frequently open-sourcing sophisticated libraries and tools that would have been “stratospherically expensive” and restricted a decade ago, ThoughtWorks said. New tooling has been made possible by commodity computing and targeting of specific hardware like GPUs and clouds.

Mason noted that “machines and humans [work] together to produce greater outcomes than either one working alone. This was not the dystopian future where everybody’s out of a job because the machines replace us.” For example, computers could digest large quantities of data to suggest potential cancer treatment plans. “The important thing here is it was not replacing what the doctors were going to do.”

For software development team structures, tech companies are popularizing the “you build it, you run it” style of team autonomy, ThoughtWorks said. When restructuring a team produces better results, it shows that software development remains mostly a communication problem.

“There’s lots of IT departments that are stuck in the old days of silos,” Mason said. “Businesses are frustrated that they can’t move at the speed of Silicon Valley startups.” But Silicon Valley executives are now joining traditional enterprises and rebuilding their IT departments in the image of Silicon Valley, he said.

While devops is a factor, this movement is about self-service infrastructures and having teams that are small enough to achieve this and that include business stakeholders to get software into production and provide the right business benefits.

[Source:- Javaworld]


Samsung plans to share more tech to lure more semiconductor business


Its devices foothold slipping in the country, Samsung is clawing back into China’s mobile market by putting more weight behind its semiconductor arm. Its foundry business is undergoing slow growth, but Samsung is expected to heat up talks with Chinese firms to change that.

The Korean tech firm is set to host what it’s calling the Samsung Foundry Forum on August 30, during which its semiconductor chiefs will lobby representatives from roughly 100 Chinese firms. The forum will welcome the likes of ZTE, MediaTek, HiSilicon and others, according toreports.

It isn’t the creation of the event that’s telling of Samsung’s intentions here, as the company regularly engages potential customers in China. It’s the effort that’s going into this forum and what’s expected to be a slight pivot in its strategy. It plans to take on more customers instead of leaning on a handful of them.

During Samsung’s upcoming forum, the firm is expected to court new clients by offering them access to its 10nm and 14nm FinFET process designs along with its 28nm fully depleted silicon on insulator processes.

Probably one of the most infamous setbacks in Samsung’s semiconductor business was whenApple began to offload some of its orders for iPhone processors to TSMC (Taiwan Semiconductor Corporation) two years ago.

Last year Apple turned backed to Samsung for production of the iPhone’s A9 chips. But the company’s semiconductor business isn’t running as optimally as Samsung’s execs would like. And Samsung would probably not have to rely so heavily on its frenemy, Apple.

Samsung’s foundries are still growing, as evidenced by its semiconductor group’s 8 percent-quarter over-quarter growth and 6 percent year-over-year growth in operating profit last quarter. It’s just that its foundries’ older lines are stagnating because they aren’t suited for the production of newer chips its current clients want.



[Source: Androidauthority]

Titanfall 2’s first multiplayer tech test gave Respawn’s servers a workout

Titanfall 2

Respawn Entertainment has posted up some notes on how last weekend’s multiplayer tech test for its upcoming sci-fi shooter Titanfall 2 held up on the server and backend side.


In a blog post, Respawn talked about how they ran the thousands of dedicated servers during the tech test:

We made sure to have a lot of datacenters for Titanfall 2, to give us the ability to scale very rapidly as well as to move games to another datacenter if we hit issues. We actually tested datacenters going offline completely and we learned how quickly we could move 100% of users from one datacenter into another datacenter. We weathered network attacks as well using this same system. After having done it a few times, it gives us a process to follow so that we can move players around even faster in the future. And for launch, we’ll have even more datacenters available!

The blog also talked about how the tech test was used to try out the other backend services for the game, such as the new matchmaking system and the Networks player group feature:

We had some times where we were fixing issues with the brand new Invite Network functionality, and we could actually see the impact of those in the player counts in real-time! We saw a huge amount of players who ONLY joined games using the Invite Network popup in lobbies. With the Network Invites, Happy Hour, clan tags, and Inbox functionality, it seems like people really embraced our new Networks system. This was a huge success for us, and they were something that was hardest to verify before this weekend. Networks were created for real humans to use, and no simulation can prove that it would be successful like real people can.

Xbox One and PlayStation 4 owners will be able to check out a portion of Titanfall 2 once again this weekend with the second of Respawn’s two tech tests, from August 26-28. The full version of the game is due for release on October 28.



[Source: Windowscentral]